Privacy Policy

This Privacy Policy explains how NoJunkAZ ("we," "us," or "our") collects, uses, and shares information when you visit our website, request a quote, call or text us, or use our junk-removal services. By using our website or services, you agree to this Policy.

1. Information We Collect

We collect information you give us directly and information collected automatically:

• Contact & quote info: name, phone number, email address, service address, job type, photos you upload, and any details you include in your message.
• Communications: records of calls, text messages, and emails between you and us, including timestamps and content.
• Usage data: IP address, browser type, device information, referring URL, pages viewed, and approximate location, collected via cookies and similar technologies.
• Payment info: if you pay us, payment is processed by a third-party processor; we do not store full card numbers.

2. How We Use Information

• To respond to quote requests, schedule jobs, and provide services.
• To send transactional messages (appointment confirmations, arrival windows, invoices, follow-ups) by call, SMS, or email.
• To improve our website, services, and customer experience.
• To prevent fraud, enforce our Terms, and comply with law.
• With your consent, to send promotional messages — you can opt out at any time.

3. SMS / Text Messaging Terms

By submitting your phone number through our website or providing it during a call, you agree to receive SMS text messages from NoJunkAZ related to your inquiry, quote, or service (including confirmations, scheduling, and follow-ups). Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase.

Opt out at any time by replying STOP to any text from us. Reply HELP for help, or contact us at (602) 833-9095 or hello@nojunkaz.com. We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes.

4. How We Share Information

We share information only as needed to run our business:

• Service providers that host our site, send email/SMS on our behalf, process payments, or provide analytics. These providers are bound to use information only to perform services for us.
• Legal & safety: when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

5. Cookies & Analytics

We use cookies and similar technologies to operate the site and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Retention

We keep information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Lead and job records are typically retained for up to seven (7) years for tax and warranty purposes.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

• Opt out of marketing emails by using the unsubscribe link.
• Opt out of marketing texts by replying STOP.
• Request access to, correction of, or deletion of your personal information by emailing hello@nojunkaz.com.
• Residents of certain states may have additional rights under state privacy laws.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Policy from time to time. The "Effective" date above reflects the latest revision. Continued use of our site or services after changes indicates acceptance.

12. Contact Us

NoJunkAZ
Arizona, USA
Phone: (602) 833-9095
Email: hello@nojunkaz.com